1. Overview of Return and Refund Policy Within 7 days from the date you receive the product, if you are not satisfied with the equipment repair parts you purchased, or need to return the product for any reason, you can apply for a free return and receive a full refund. We promise to provide you with convenient and efficient return and refund services. 2. Applicable conditions In order to ensure smooth returns and refunds, your products must meet the following conditions: The product must be kept in its original packaging and not used, installed or damaged. All accessories, manuals, warranty cards, etc. that come with the product must be complete. The product must be returned within 7 days of receipt. The following situations are not applicable for returns and refunds: The product is damaged due to human factors or improper use. The product has been installed or used, affecting secondary sales. Exceeding the 7-day return period. 3. Return Process If you need to return an item, please follow the steps below: Contact Customer Service: Within 7 days of receiving the item, please contact our customer service team through the following methods: Email: support@promaintsupply.com Phone: +1-6475317818 Online Customer Service: Log in to your account and contact us through the online customer service function in the lower right corner of the website. Please provide your order number, product name and reason for return. Get Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization Number (RMA Number) and return address. Packaging Items: Please return the item to the original packaging intact, with all accessories and documents. Returning Items: Return the item to the return address we provide. Please keep the courier number to check the logistics status. Refund Processing: We will process your refund within 3-5 business days after receiving the returned item and confirming that it meets the return conditions. The refund will be returned to your payment account by the original route. 4. Refund Method Refunds will be processed based on your original payment method: Credit card payment: Refunds will be returned to your credit card account. PayPal payment: Refunds will be returned to your PayPal account. Bank transfer: Refunds will be returned to your bank account. Refund arrival time may vary depending on the payment method, usually 5-10 working days. 5. Shipping Instructions If the return is due to product quality problems or our mistakes (such as wrong goods, damaged goods, etc.), we will bear the return shipping costs. If the return is due to personal reasons of the customer (such as dislike, need, etc.), the return shipping costs will be borne by the customer. 6. Notes Please be sure to contact customer service to obtain a return authorization number (RMA Number) before returning the goods. Unauthorized returns will not be processed. Returned goods must be properly packaged to avoid damage during transportation. If the goods are damaged due to improper packaging, we will not be able to process a refund for you. If you have any questions about the return process, please feel free to contact our customer service team and we will serve you wholeheartedly. 7. Contact Information If you have any questions or need help, please contact us through the following methods: Email: contact@powermaxtools.ca Phone: +1-6475317818 Online Customer Service: Log in: powermaxtools.ca, click the online customer service icon in the lower right corner. Promaint Supply always takes customer satisfaction as its purpose, thank you for your trust and support! We will continue to provide you with high-quality equipment maintenance spare parts and technical support services. PMT Team